Return and Exchange Policy

No returns or refunds

Because your purchase is a donation going to humanitarian projects, we cannot accept item returns, issue refunds, or give money back.

Defective item: exchange

If your item has a defect, report it within 7 days of noticing it. We will then offer you an exchange.

Write to us with your order number and a clear photo of the defect at contact@vivez.co.

No shipment before our written approval.